Shipping policy

Shipping Policy

Processing time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Custom or personalized orders may take 3–7 business days.

Shipping destinations & carriers

  • We ship to addresses in the United States. For international shipping, contact us for availability.
  • Carriers: USPS, UPS, FedEx, and regional carriers. Carrier selection depends on destination, package size, and cost.

Shipping methods & delivery estimates

  • Standard (Economy): 3–7 business days after processing
  • Expedited: 2–3 business days after processing
  • Overnight: 1 business day after processing (cutoff times and availability vary by carrier)

Shipping costs

  • Shipping cost is calculated at checkout based on carrier rates, package weight, and destination.
  • Free standard shipping on orders over [insert amount] (applies to U.S. addresses only).

Order tracking

  • Once your order ships, you’ll receive a confirmation email with a tracking number and carrier information.
  • Allow 24–48 hours for tracking updates to appear.

International shipping & duties

  • International customers are responsible for any customs duties, taxes, or import fees.
  • Delivery times vary by destination and customs processing.

Lost, delayed, or damaged packages

  • If your package is lost or significantly delayed, contact us at [email address] with your order number and we’ll assist.
  • For damaged items, keep all packaging and photos of damage, then contact us within 7 days of delivery to file a claim and arrange a replacement or refund.

Returns & exchanges

  • See our Returns Policy for full details. Generally, items can be returned within [insert number] days of delivery in original condition for a refund or exchange (some exclusions may apply). Return shipping costs may apply.

Address changes & undeliverable orders

  • Please verify your shipping address before completing checkout. We cannot guarantee address changes after an order is placed.
  • Undeliverable packages (incorrect or incomplete addresses) may incur additional shipping fees or be subject to return; a reshipment fee may apply.

Contact

  • Questions? Email us at myrealmevolution.com or use the contact form on our site. Provide your order number for fastest service.